Refund Policy
 

Return Period
 

You may return your order within 14 days of receiving the goods.
To be eligible for a return, the item must be unworn, undamaged, and in its original packaging, including all tags, protective films, and accessories.
 

Returns
 

Before returning your watch or product, please contact us at godfirstclo@gmx.ch to initiate the return process.
 

Please send your return to the following address:
 

Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
 

Please include proof of purchase (e.g., order confirmation or invoice) and a brief description of the reason for the return.
 

Return Shipping Costs
 

Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.
 

Refunds
 

Once we have received and inspected your return, you will be notified by email.

If your return is approved, your refund will be issued to the original payment method.

Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
 

Non-Returnable Items
 

The following items are not eligible for return:

• Worn or damaged watches

• Products with removed protective films or tags

• Custom-made or personalized products

• Gift cards
   

Defective or Faulty Products
 

If you receive a defective product, please contact us immediately at godfirstclo@gmx.ch.

We will review the case and arrange — depending on the situation — a repair, replacement, or refund. Please contact us before sending anything back so we can assess the issue first.
 

Contact
 

If you have any questions about returns or refunds, you can reach us anytime at:
godfirstclo@gmx.ch